DUTIES & ESSENTIAL JOB FUNCTIONS
Create new accounts and maintain existing account information within the database.
Enter payments and assist with basic billing questions, including entering auto-payment information, and sending notice of expired or declined credit cards.
Enter customer work orders as requested and perform data entry for associated service charges as needed on customer accounts.
Resolve issues as they arise with accuracy and professionalism and perform necessary research to ensure informative communications for effective resolutions.
Transfer calls to assigned individuals and departments and escalate calls to supervisors appropriately.
Review and respond to personal voicemails and e-mails within a timely manner.
Provide professional support to sales, operations staff and other internal constituents as needed.
Participate in departmental meetings on a regular basis.
Perform other duties as assigned
Excellent written and oral communication skills in English;
Strong customer service orientation; and
Basic computer application skills.
Payment processing experience